Notifying Form Submitter that ticket has been received

[Megan Belle Maun]

Hi there, I'm trying to create an automation that notifies the user via email whenever someone submits a request using our Jira form, indicating that the ticket has been received.

I have the form set to Global because not everyone I work with has a Jira account, but I do have a field in my form called "Email Address".

[John Funk]

Hi Megan - Welcome to the Atlassian Community!

It might be more complicated than I am reading this, but you should be able to create an automation rule based on a Form Submitted trigger. Then add an action for Send Email and send it to whomever you like. 

[Megan Belle Maun]

This is the current automation I have, and it does not work. I am not sure what is wrong with it.

[John Funk]

What do you mean by it doesn't work? It doesn't run? It runs be has an error? It runs with no error but doesn't send the email? It runs but something else? 

Also, what type of project is this? Team-managed? Company-managed?