Outgoing emails (customer notification) how often?

[Catrine Lundström]

Anyone who knows how often outgoing emails are sent from Jira SM Cloud?

That is - if something "trigged" an email from Customer Notifications or Autmation is it sent immediately or are emails sent with a certain periodicity?

BR

Catrine

[John Funk]

Hi Catrine,

They are only triggered on events caused by a user. You can create additional notifications for emails based on automation rules that can be scheduled, however. 

[Catrine Lundström]

Hi John,

Our experience is that it is not sent immediately when the event occurs. Sometimes two events within a short time, can be combined into one email. So I assume that some email function picks it up at regular intervals?

BR

Catrine