Permissions Jira service Management Access

[Ana Luiza Chagas]

Hi team!

I would like help regarding permissions in Jira service management.

Currently, our customers register on our services portal and are then redirected to a Jira registration screen where they are instructed to log in with their Microsoft account if they have our internal domain.

However, when registering with a Microsoft account in Jira, the user automatically receives permissions for Confluence and Jira Software, and they only need access to Jira Service Management.

How can I fix this behavior and make users only receive the client permission to the Jira service management product?

Does anyone know how to help me, please?
Thanks!

[Mikael Sandberg · Accepted solution]

If you go to admin.atlassian.com > Products > User access settings you can control what users get access to when they sign up.

[Ana Luiza Chagas]

Hi @Mikael Sandberg 

I didn't find the User Access Settings option when I accessed the product settings in my Jira cloud. Could you explain to me better where I can view it, please?

Thanks!

[Mikael Sandberg]

You are looking in the wrong place, the screenshot you added is from Settings > Products. You have to go to admin.atlassian.com > Products and there you have User access settings

[Ana Luiza Chagas]

Hi @Mikael Sandberg 

Thank you very much for your help, my team and I were able to adjust it correctly now!

Have a nice weekend!