Permissions help

[Robin Stemmers]

Hi All

I am getting this issue again with my automation.

I have checked the permission scheme - it containes the Add On role

Same for the issue permission and I still get this error.

You do not have permission to assign issues

What am I missing?

[Joseph Chung Yin]

@Robin Stemmers 

You need to ensure the user who is executing the automation rule has the "Assign Issues" permission right against the project(s) in question.

I would check two places -

1.  At the rule level - Who is configured for "Actors"?

2. The account that is used in your rule, must have the "Assign Issues" right against the project.  You can view the project level's permission scheme to validate.

Hope this helps.

Best, Joseph

[Robin Stemmers]

Hi

Yes, I have checked both places.

The Actor for the automation is "Automation for Jira". I think the runs as part of the add-ons permission, which is assigned on the Permission Scheme as well as the Security scheme.

If I run the automation with my name as the actor - it works fine, however I am an Org Site Admin, so it would work for me.

[Marc - Devoteam]

Hi @Robin Stemmers 

The user executing the automation role, is that user in a role or groups that is specified on permissions:

• Browse
• Create
• Assign

In the permission scheme?

[Robin Stemmers]

From the screenshot below, you can see that the permissions for the addons is assigned.

I want the automation to use the Automation Actor

[Marc - Devoteam]

Hi @Robin Stemmers 

Is that project role also granted to the permissions:

Browse Projects and Create Issue?

And what are the permission granted to the project role in the jira administration.

[Robin Stemmers]

Hi

yes, the permissions are granted at the global level and project level

[Marc - Devoteam]

Hi @Robin Stemmers 

Can you show the full permission scheme details and the rule details?

[Robin Stemmers]

[Marc - Devoteam]

Hi @Robin Stemmers 

This is all fine, can you show the rule details of the rule giving the issue?

[Robin Stemmers]

The rule is working fine since i changed the Actor to my name.

So I don't think the rule is the problem. just the Actor; Automation for Jira.

[Marc - Devoteam]

Hi @Robin Stemmers 

So the actor seems to not have enough rights, is this the default user in the system or a created user?

As by default the AJ user always has permissions.

[Robin Stemmers]

Hi

The default actor is supposed to have the correct rights. but somehow it didn't work well