[Portal] How to detect which Portal Group was used in issue when reusing same request type?

[tmiksa]

How to detect which Portal Group was used in issue when reusing same request type?

[Mikael Sandberg · Accepted solution]

Hi @tmiksa,

Welcome to Atlassian Community!

The short answer is that this is not possible. The portal group is not associated with the request type once the request has been created.

[tmiksa]

Thank you

[Kelly Phillips]

Oh that's just sad. 
Is there anyway to create a custom variable in an automation?

[Mikael Sandberg]

@Kelly Phillips Unfortunately not. Once the ticket is submitted there is no reference to the portal group so you would not be able to access it in an automation.