Problem with invalid ID

[Stefan Speck]

Dear Community,

I have a problem. The following: I have created an organization in a project under "Customers", in which I have added all employees of this project (our customers). When I click on an employee under the "Show profile" tab, the following message appears: "Apparently you have entered an invalid ID"

This message appears for every employee in the organization. However, all employees actively send us tickets and we receive them. Why does this message appear and how can I fix it?

Many thanks and best regards
Stefan

[RMahajan · Accepted solution]

Hi Stefan,

•  Ensure that the user IDs or usernames associated with the employees in your organization are correct.
• Try accessing the user profiles in an incognito or private browsing mode.
•  If the issue persists and none of these steps resolve it, it is advisable to contact Atlassian Support for assistance. Please provide them with precise information regarding the error message and a detailed description of the steps taken to reproduce the issue.

          Hope it will help you! 

Regards,

RMahajan

[Stefan Speck]

@RMahajan-Empyra 
Thank you for your feedback. It is exactly the same problem in incognito or private mode. The user IDs and user names are also correct. What else could be the problem? Best regards

[RMahajan]

Hi @Stefan Speck ,

I will recommend reaching out to Atlassian Support for further assistance.

Regards,
RMahajan