Project > Releases - Sorry, you can't view this page

[Boyan Stefanov]

This is the error message I get when I try to navigate to my project's Releases:

Sorry, you can't view this page

This page is only available to users. If you think you should be a user, you should ask your administrator to give you application access to .

I am part of the jira-administrators group and have checked the project schema and global permissions. We're using JIRA Core 8.15.0 (soon to migrate to cloud), but no matter what access I try to give myself and the other user(s) none of us are able to access the page. 

I tried accessing the page with users that have different rights - for example through the project lead's account, a user who was only added to jira-software-users and myself as part of jira-administrators. I checked all permissions on the access scheme and according to permission helper. 

Also reviewed JIRA’s global permissions and made sure it includes the administrators and all relevant access for this. Tried enabling all Jira extensions one by one and even with them all enabled/disabled I could still reproduce the error. 

According to the documentation:
A project administrator is a user with the Administer projects project permission for a particular project. 
By default, the 'Administer projects' permission is assigned to the 'administrators' group (via the Administrators role) for projects.
Additionally, to perform sprint-related actions, users need the 'Manage sprints' permission for all projects in the origin board — the origin board being the board in which the sprint was originally created.

My project category is set to Project Development

Relevant documentation I found is located here: https://confluence.atlassian.com/jirasoftwareserver0815/releases-1050542734.html

As we use core version we don't have the Advanced Roadmaps permissions listed in the KBs as “Advanced Roadmaps, which is a cross-project planning tool only available as part of Jira Software Cloud Premium and Enterprise.”

Can somebody help please?

[Tom Lister]

Hi @Boyan Stefanov 

This still needs project admin permissions.

There are feature requests to add a separate permission, but they are not resolved.

As a JIRA administrator, I want a specific set of permissions to see/manage project releases - JRACLOUD-67414

Separate Project permissions for Version Management - JRACLOUD-34015

JRACLOUD-67414 implies you are able to add approvers to a release and they will have some access to the issue release data. But I've not used this so can't comment.

[Boyan Stefanov]

@Tom Lister I have the project admin permissions. If I go to my account's user management under View Project Roles for User I see myself listed as Administrators and have a green checkmark across all projects 

In addition if I go to the designated project > project settings > permissions my user is listed (as part of my testing) in each of the Project permissions categories, including Administer Projects and we have Extended project administration set to enabled. 

[Nic Brough -Adaptavist-]

Administration rights do not give you "can do anything", you still need to add the permission to see and work with a project.  Does your account get "browse project" rights in the permissions?  By being named, in a role that has it, or part of a group, etc?

[Boyan Stefanov]

Hi @Nic Brough -Adaptavist- as I mentioned earlier, as part of my testing, I have added my account as a single user to all of the Project permissions, which includes: Administer Projects, Browse Projects, Edit Sprints, Manage Sprints, Start/Complete Sprints, View Development Tools, View Read-Only Workflow. Also included myself in all Issue permissions, which includes Assignable User, Assign Issues, Close Issues, etc. etc, 

I also have all the permissions for the Voters & watchers, Comments, Attachments, Time tracking and unfortunately I still cannot access the Releases. 

EDIT: a few of these permissions contain the jira-administrators group for giving access and I'm part of that one too. 

[Tom Lister]

Are you using cloud or server for this test?

The ticket is tagged as cloud but you mention version JIRA Core 8.15.0.

Is it just core or is JSW and JSD added as well?

[Boyan Stefanov]

Sorry if it's tagged in a wrong way. 

We don't have JSW or JSD added, just JIRA Core 8.15.0

[Tom Lister]

OK - Have you been able to access any version/release data at any point?

I think versions/release may be a JSW feature but I'd need to check that for sure. I haven't used a raw Jira Core for a while.

[Boyan Stefanov]

"Have you been able to access any version/release data at any point?" - According to what my colleagues said - yes. Personally I would assume so as well, as they were created somehow. So someone had access to them to create those Releases one way or another before we lost the access. 

[Tom Lister]

Have you updated recently?

The split into separate core and jsw products happened after version 7

I'm out of ideas. You could raise a support ticket with Atlassian. They may provide a more definitive answer.

[Boyan Stefanov]

We haven't updated anything recently, no. I'm off to submitting a support ticket then. Thanks for the help.