Relating Insight/Assets to JSM Service Desk Customers

[Normann P. Nielsen (Netic)]

Given the fact that JSM JSM Service Desk Customers are NOT available in the User Attribute of nsight/Assets - how can I create a relation...

For test we have a Equipment object scheme, where i have a username (email attribute), so I want to do a AQL search like:

objectType=Laptop And username=CurrentUser.email

And Yes, its on Premium Plan

[Joseph Chung Yin]

@Normann P. Nielsen (Netic) 

Are you asking to establish links between your Insight object with your JSM/Jira issues?  If so, you will need to create custom fields (source from Asset "Insight") and make the fields available in your JSM/Jira projects.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-the-insight-object-field/

Afterward, once you populate those fields, a link will be automatically created between your Asset objects with your JSM/Jira issues.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Normann P. Nielsen (Netic)]

I know all that, but thanks anyways...

You have not read the post, or not understood the issue..

BR,

Normann

[Frederic Chartrand]

Hi @Normann P. Nielsen (Netic) 

In fact, you can link your JIRA users to an Insight object.

In your objectType config, add an Attribute that you can call something like : JSM User Account and the type of this attribute should be "User" :

This way you'll be able to add a JIRA account as an attribute.

Hope this helps

Have a nice day.

[Normann P. Nielsen (Netic)]

Hi, Service Desk Customer are NOT available in the Users Attribute in

Iisigth (Assets) - thats the whole point, @Frederic Chartrand 

So that solution is no go....

[Normann P. Nielsen (Netic)]

See https://community.atlassian.com/t5/Jira-Service-Management/User-attribute-in-Assets-Former-Insight-in-Cloud/qaq-p/2174944