Removal of Email Address from Suppression List

[André Boriz]

Hello, I am writing to request the removal of an email address from the suppression list on Jira Cloud. The recipient's email address (eder.lima@lojasmel.com) is currently on the suppression list, preventing the receipt of notifications from Jira Service Desk. Could you please verify and remove this email address from the suppression list? The client is not receiving important emails related to support tickets.

Thank you for your assistance.

https://kamitecnologia.atlassian.net/jira/servicedesk

Best regards,

André Boriz

Kami Tecnologia

andre.boriz@kamitecnologia.com.br

[Valerie Knapp · Accepted solution]

Hi @André Boriz , welcome to the Atlassian Community and thanks for your question. 

This is an action that Atlassian needs to take. Please open a ticket to the service desk https://support.atlassian.com/contact/#/ , who should be able to sort this out for you. 

Cheers

[André Boriz]

Hi, @Valerie Knapp ,

Thank you very much for your feedback. God be with you!