Remove Customer User from Jira Service Management

[Benjamin Dombrowsky _D4Digital_]

Hello,

I would like to remove customers from a Jira service management project.

Despite all rights I do not have the possibility to do this.

The KB articles from Atlassian don't seem to be valid (at least in my case), see e.g. https://support.atlassian.com/jira-service-management-cloud/docs/remove-a-customer-from-a-service-project/ - the end customers in our Service Management are only visible in the project. But not in the user management of the cloud.

Does anyone have the same problem?

I am glad about any help!

Thanks a lot!
Benjamin

[John Funk · Accepted solution]

Hi Benjamin - Welcome to that Atlassian Community! 

You are not able to change permissions or drop users like that in a Free instance. Let me see if someone from Atlassian can provide you better guidance. 

[Benjamin Dombrowsky _D4Digital_]

Hi @John Funk

thank you very much. This case is about one of my customers, with a "standard" plan.

[John Funk]

Thanks for the clarification. Did you remove the user from the project per the KB article? 

And if so, are you looking for something else to be done? 

Another option is to go to Settings > User Management then select Products in the top nav bar.

Next click the three dots menu to the right of Jira Service Management and select Manage Users. Remove them there. 

[Benjamin Dombrowsky _D4Digital_]

Hi,

the users are only visible in the project (under Customers).

In the Adminstration (Settings > User Management) I don't see these users. Here I only see the "real" users of the tools synchronized via Azure AD.

It seems to me that the customers are stored exclusively in the project context.

Obviously I am not alone with this, see https://community.atlassian.com/t5/Jira-Service-Management/How-to-Delete-a-Customer-Jira-Service-Management-Cloud/qaq-p/1603537

[John Funk]

So, did you see the Portal Customers option in the path I took you through? That should be a menu option on the left side. 

[Benjamin Dombrowsky _D4Digital_]

I have found it. Thanks a lot!

[Rodrick Ang]

.