Remove bot notification while changing a status

[Mkrtich Tono]

I have created an automation when a customer updates a ticket with a comment, the status changes from waiting for customer to waiting for support.
But the thing is that the bot is updating the ticket with automatic response, I was wondering if there is any suggestion on how to remove the automatic reply, or a work around to change the status while updating with a comment

[Marc - Devoteam]

Hi @Mkrtich Tono 

You can disable the customer notification "Status Change" on the project.

This means no email will go to the customer on any status change.

If you still require this, create an automation rule for this and don't include the status change waiting for customer to waiting for support

[Mkrtich Tono]

Thank you @Marc - Devoteam 

I guess i miss explained the issue that im having, each time the status is changed in portal (on the customer end) they are seeing the bot activity's that the ticket is changed is there a way to hide the bot activity on customer end? 

[Marc - Devoteam]

Hi @Mkrtich Tono 

you can change the actor of the automation rule.