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Removing "Status" options in the help centre portal

Emmanuel.A
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June 17, 2024

in the help centre portal,

When filtering for tickets, the status field has a list of all the field options.

 

We only use 2-3 of these options, The others are not required and i would like to know how do i remove them from the list?

Can anyone help?

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Emmanuel.A
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
June 17, 2024

Screenshot 2024-06-18 101844.png

Fernando Eugênio da Silva
Community Champion
June 17, 2024

@Emmanuel.A 

Click on 3 dots at the right side and select 'Manage Columns'

Captura de tela 2024-06-17 222440.png

Then you can remove the status column to be filtered.

Hope this helps you :)

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