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Replies rejected by service desk auto reply filter

Dean Mullarkey
Dean Mullarkey October 2, 2019

We have a critical issue for the email replies. The sender of the outgoing emails is X

 

When a customer replies to that address, the reply is rejected by the Service Desk Auto reply filter. meaning no customer reply reaches the cloud help project. Can we have this fixed?

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Jack Brickey
Jack Brickey
Community Champion
October 2, 2019

Can you confirm that the email you provided (which you should remove here since public forum) is indeed your JSD email channel? Go to project > project setting > email requests and confirm the email that is set up.

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Dean Mullarkey
Dean Mullarkey October 2, 2019

It is indeed.

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