Report on server donwtime during a quarter

[Lluís Barbal]

Hi,

My company has reached an agreement to provide services to a new a customer. The contract includes a penalty if our server downtime reaches a certain value during a quarter. The operations team has asked me to look for a tool that can help to manage the tickets and monitor the servers donwtime in a quarter.

My company is planning to use a custom field in order to decide which incidents have caused server downtime and calculate the server downtime adding the time required to close the incidents.

I have been looking at Jira Service Management but I have not been able to to find how to make a dashboard or a report that can include this information.

Any suggestion on how to do it using JSM standard capabilities if possible? Thanks

Kind regards

[Pavel Junek]

Hi @Lluís Barbal,

You can check another Atlassian app - Opsgenie. This is "On-call and alert management to keep services always on".

Pavel

[Lluís Barbal]

Hi @Pavel Junek 

Thanks for your answer. I will check Opsgenie. Thanks

Lluís