Request Form on customer portal not populating

[Tori Krueger]

When I go into to raise a request in the customer portal, a few of the forms do not populate after I click on the issue types link in the portal.  Any thoughts on why this could be?  These forms have not been used in a year or so.

Thanks

[Joseph Chung Yin]

@Tori Krueger -

Hi Tori:

You should access those specific REQUEST TYPE setup configuration by accessing the associated JSM project's "Project settings" >> "Request Types" in the Project UI to ensure that they are still valid.  This assume that you have Adminsitrators rights against the JSM project in question.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Florian Bonniec]

Hi @Tori Krueger 

Are saying that when selecting one of the request available, the form is not displayed and the page is blank .

Do you have any error in the browser console?

Regards

[Tori Krueger]

Hi,

Yes, nothing happens when I select any of the requests available in the list.  It is only occurring with the one highlighted form type.

[Tori Krueger]

No error anywhere that I can see...does not even spin. 

[Florian Bonniec]

Do you have one particular field displayed in those request type that are not in the other?

Have you hide one of the field used in the field configuration or removed one field from the screen before removing it from the request form ?

[Tori Krueger]

I will check that.. it may be tied to a custom field in a request type.

Thanks for your insight