Requested Participate - How can they see the entire ticket?

[andy.pawl]

We know that if you add a user as a requested participant in JSM, that they get access to comments at the point of access - and nothing prior. We would like for these people to see prior comments and more. In some cases these folks are licensed JIRA users so the obvious work around is to make them watchers and add a group for viewing that they would be part of.

However we have internal - un-licensed users who need that same access. I know that Atlassian is working on this on:

https://jira.atlassian.com/browse/JSDCLOUD-2044

Anyone come up with a work around?

TIA

[Tobias H · Accepted solution]

Hi Andy!

Have you read this documentation on the difference between Request Participants and Watchers?

Understanding watchers and request participants 

For a user to view the agent side, they would require a JSM license, not only a Jira license.

Also, a Request Participant should be able to see everything public that has been published in the request through the Portal view. It might just be that they aren't clicking the "Show older comments"and "Show details" buttons?

[andy.pawl]

The issue was brought too me wrong. The end users are working off an email notification - not the Portal. We'll use Automations to remedy the issue. Thanks Tobias!