Resolution not changed to Done automatically when Request Declined on Approvals

[Arj Danda]

Any change request that gets declined remains on the open list and isn’t closed off.

Looking at the workflow there is only Approve and Decline and both should result in closure. But only approval does and gets an automated Done resolution. Am I missing something here?

 

[edwin vasquez · Accepted solution]

Hello Arj,

What is your transition set to for when the approval is declined? You may need to change the transition for when its declined. Let me know if this helps.

[Arj Danda]

Hello @edwin vasquez ,

this is what I have got in my Awaiting for Approval 

[edwin vasquez]

Can you look to see what the "Request Declined" transition is set to do?

[Arj Danda]

There are no outgoing transitions from this status. and the same for Request Approved but however Request Approved changes automatically sets the resolution to Done when approver Approves the request. 

 

I need exactly the same doing for Request Declined and set the resolution to Done. 

[edwin vasquez]

I'd recommend adding this post function to the transition.

[edwin vasquez]

Hope that answers your question. :-)

[Steve Thornhill]

Agree here with Edwin

[Arj Danda]

Thank you both, I am unable to find the Post-Function option. 

[edwin vasquez]

try following this guide. Look for the Post Functions Section

https://confluence.atlassian.com/adminjiracloud/advanced-workflow-configuration-776636620.html

[edwin vasquez]

We’re u able to figure it out?

[Arj Danda]

Hello @edwin vasquez ,

It worked. Thanks a lot. I appreciate your help with this.

[Steve Thornhill · Accepted solution]

Check the properties on the transitions, it sounds like there is no post function setting the resolution on the Decline path.

[Arj Danda]

Hello @Steve Thornhill@Steve Thornhill 

For Request Approved - it shows there are currently no defined properties.

For Request Declined - I've got below, not too sure how this was set prior 

thanks in advance.