Retrieve the name of request type

[flim]

I am trying to retrieve the name of request type with smart value?

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ 

I have a request type labeled ‘Hardware failure’. I’ve set up an automation that uses the {{issue.issueType.name}} smart value to compare the type name. However, the automation audit log indicates that the action failed because it did not meet the condition. Did I use the wrong smart value?

[Sayed Bares _ServiceRocket_ · Accepted solution]

@flim to get the request type name you will need to use {{issue.Request Type.requestType.name}} instead, but to have a better understanding from your automation setup can you share a screenshot and your specific use case? do you want to compare issue labels with the issue type or request type?

[flim]

It works! Thank you.