Retrieve tickets created by email in a JSM project

[Mark Douglas]

How to do that?

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @Mark Douglas ,

if you need to retrieve those issues using a JQL filter you could use the field request-channel-type 

For example :

request-channel-type = email

 Hope this helps,

Fabio

[Mark Douglas]

Thanks @Fabio Racobaldo _Herzum_ it solved my problem