SLA Deletion in JSM Cloud

[Rosa M Fossi]

Hello team,  can anyone confirm what happens to SLA history if I delete an SLA from my JSM project?   We have an SLA we want to delete because we've made some team changes and no longer need to track that time... but we want to make sure we DO have that data for the past issues that were indeed subject to that SLA. 

Thanks! 

[Benjamin]

HI @Rosa M Fossi ,

I know when SLA is updated, it will update accordingly. IF your data that you are referring to  is in a SLA custom field, then I would say possibly since removing the SLA doesn't remove the custom field. 

Since you are on sandbox, you probably can run a test to see the result before deciding to do so on production.

[Rosa M Fossi]

Hi Benjamin... It's not a sandbox, it's our "live" Service Management project.  The SLA I mean is not in a custom field. It's a configured SLA in the project. 

For all of the previous issues that did indeed have that SLA, would the SLA data disappear?

[Benjamin]

HI @Rosa M Fossi ,

Thanks for the clarification. Once you delete, all the SLA data pertaining to that SLA will be gone. 

[Rosa M Fossi]

Got it!  Thanks for the response  👍🏼