SLA Question

[Petr Jan Homolka]

Dear community,

about a month ago I updated the SLA, from 24/7 to 24/5, only from Monday to Friday and the SLA does not run on weekends.

But now I have a problem that I get up in the morning and see that the SLA is stopped, you don't know what it can be? I set it when I was in the US, and now I'm back in the EU, so can't there be a problem in the time zone?

I look forward to your reply,

Thank you!

[Édpo César]

Hi, @Petr Jan Homolka

When it comes to SLA settings, a print screen from your SLA and calendar will help us to understand the problem.

[Petr Jan Homolka]

[Petr Jan Homolka]

Here it is, I'm sorry, but we have a permanently set CZ language in the project.

[Édpo César]

@Petr Jan Homolka

Two things: 

1. Please, translate your print screen to english, your language looks beautiful, but is difficult understand it. 😁

2. When you wake up, from what time is the SLA paused until what time is it running again?