SLA for Standard solution

[Andrea Chiericati]

What is the SLA for Standard solution?

Not specified in pricing table.

Specified 99.9% for Premium solution

Thanks

[Robert Wen_Cprime_ · Accepted solution]

Welcome @Andrea Chiericati to the Atlassian Community!

The Free plan and Standard plan do not have an SLA for uptime.  Basically, that means there's no standard for Atlassian to credit you if there are repeated performance issues.

Here's more info on the SLA: https://www.atlassian.com/legal/sla

[Andrea Chiericati]

Ok thank you. My doubt is not for the credit but for the RTO and RPO

[Andrea Chiericati]

Finded here:

https://community.atlassian.com/t5/Jira-questions/What-is-the-disaster-recovery-plan-for-OnDemand/qaq-p/281389

7 days of RPO is not the top.

Thanks for the support.

Kr
Andrea

[Robert Wen_Cprime_]

That's an old Community topic.  Since then, Atlassian has moved to AWS.

Notes on its RPO and RTO are here: https://www.atlassian.com/trust/security/data-management

[Andrea Chiericati]

Thank you! Very helpful