SLA smart Value

[Jader Peixoto Volkmer]

I would like to know what kind of custom field I have to copy to the smart value: {{issue.Time to resolution.ongoingCycle.goalDuration.friendly}}.

My intention is to set a custom field which I could use in my project with the SLA set.

Thanks

[Marc - Devoteam]

Hi @Jader Peixoto Volkmer 

1. What information would you like to place in a custom field?
2. What type of information is it?
3. Where is the information currently stored?

This article should provide guidance: how-to-find-smart-value-of-sla-component-of-jsm-issues 

On using the cycle time option, you need to create a variable to use the information, based on the created variable.

[Jader Peixoto Volkmer]

Hi Mark:

1- the value of the SLA 

2- I am trying to discover

3 - Is the project SLA: {{issue.<sla_name>.ongoingCycle.breachTime.friendly}} 

Tks

[Marc - Devoteam]

Hi @Jader Peixoto Volkmer 

As in the KB article outlined, before you can set the value from the SLA in a custom field, you need to create a variable in the automation rule and an edit action and edit the field by placing the created variable name in the field value.

example:

Edit action

Field to Edit "A"

Value of field "A", {{b}} -> this is the created variable.

[Joseph Chung Yin]

@Jader Peixoto Volkmer 

Have you try creating a custom field with the datatype of "Number Field"?  It is because that based on my understanding those SLA attributes are stored as numbers...

Hope this helps.

Best, Joseph Chung Yin

[Jader Peixoto Volkmer]

Joseph,

yes I have tried to use a numeric custom field. The point is that as SLA is not shown in Jira view screen, only in specific UI, I'm not sure if the  {{issue.<sla_name>.ongoingCycle.breachTime.friendly}} value copied to the custom field is correct and not shown or not even copied to the custom field.