SLAs Tier 1 and Tier 2 won't display on card layout

[John Tester]

Hello, 

Service Desks SLA's (Tier 1 and Tier 2) aren't displaying on a Kanban card layout since the 7.11.X release.  Anyone else experiencing this?

As we know you can only have 3...

• It's not all field values.  Example:  applying "Updated" as a value will display correctly on the card layout. 
• However, Tier 1 and Tier 2 when applied will not display correctly.
• Your 3 selected values in another order doesn't make a difference. 

Best,

john

[Manon Soubies-Camy · Accepted solution]

Hello John and welcome to Community!

It may be related to this bug: Customer Request Type does not show on board since both SLAs and Customer request type are Jira Service Desk fields. I would advise to vote for this bug to show you're impacted as well and to comment you're facing a similar issue with SLAs.

Hope this helps,

- Manon

[John Tester]

That's 99% it just a different field type!

Thanks so much Manon. 

-John

[Manon Soubies-Camy]

Glad it helped :)