Satisfaction customer survey

[Stanislav]

So i want to have a satisfaction survey in customer portal. I want him to rate service and leave a comment with it.
Is it possible to have this screen in customer portal ?
Or it is only possible via email notification?

[Laura Holton _ACE Rotterdam_ · Accepted solution]

Hi @Stanislav 👋

This appears to only be possible via email notification currently.

All the best,

Laura

[Jes Kampman]

These days you can automate so that [Proforma] "Forms" are attached to the ticket, including on the portal, so that the Reporter/Customer can fill out a "survey" form with whatever fields you want on it.

[Victoria Bak]

Does this mean you could have a survey attached to the Portal, but not a specific ticket?  Or asked another way, is there a way to survey active customers -- NOT tied to a specific ticket?