Satisfaction report

[Petr AST]

Hi there! :)
Anyone in the know how can I get Satisfaction rating information and comments via automation - emails?
I am trying to use this post, but there is the same problem: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Send-the-comment-on-the-rating-for-the-assignee-s-email/qaq-p/1008340

{{issue.fields.Satisfaction}}
{{issue.customfield_10028.rating}}
{{issue.fields.Satisfaction.rating}}

Does not work.

The same issue with the satisfaction comments..
Pls help:D Thanks a lot!

[Angélica Luz · Accepted solution]

Hello @Petr AST,

Thank you for reaching out to Community!

The rating and comments of the satisfaction survey are not stored in custom fields, that's why the smart values that you are using won't return the information you need.

In order to get the rating, you can use the smart value {{issue.Satisfaction.rating}}.

• Request for Trigger: Satisfaction Survey completed

Regarding the comments, we found this post that contains the steps to get this information:

• Advanced automation in Jira Service Desk

Take your time to test and if you face any issue or have any other questions, please let us know.

Regards,
Angélica

[Petr AST]

Hello @Angélica Luz 
You are the best, I appreciate it:D
In my case, I wanted to get weeks reports, contains information like:

Last week feedback - 20 (how to get count, i am thinking its impossible?)
Positive feedback:
Total: 18

• 5 - Test Summary - issue link - issue key
• 4 - Test Summary2 - issue link - issue key
• 5 - Test Summary3 - issue link - issue key

But whatever I try, it does not give a result in this format (rating of the satisfaction), the value above I tried in the very first attempt :)
Every times I get: • • test summary • issue link • issue  key

It seems that this field is not fully worked out, it seems to contain information, but it is impossible to get its value. 
Regarding the comments, it looks like a similar situation. Creating a webhook is a pretty workaround))

Regards,
Petr.

[Angélica Luz]

Hello @Petr AST,

Thank you for the details. 

I tested the {{issue.Satisfaction.rating}} and it works on a simple automation. 

Testing the {{#lookupIssues}}, it also didn't return the ratings on the notification, but it's expected because it's not supported for Lookup issues action.

• Smart values - general

Available properties:

• {{key}} - Returns the issue key
• {{url}} - Returns the issue url
• {{summary}} - Returns the issue summary
• {{assignee.displayName}} -  Returns the assignee
• {{reporter.displayName}} -  Returns the reporter
• {{status}} - Returns the status
• {{issueType}} - Returns the issue type
• {{resolution}} - Returns the resolution status
• {{fixVersion}} - Returns the fix version
• {{created}} - Returns the date the issue was created
• {{updated}} - Returns the date the issue was updated
• {{Story Points}} - Returns the story points for the issue (classic Jira Software)
• {{Story point estimate}} - Returns the story points for the issue (next-gen Jira Software)

I'm still checking internally if there is a workaround for that without using an add-on. 

[Marc Isikoff]

Well, I was trying to find what cf[####] field is storing the satisfaction received date, but came here to find - none. All roads from here are automate in cloud version which is untenable for us - we have our own cloud provider and we are not veering off course for this vendor (Atlassian).

Very disappointed in how Jira and JSD have devolved from usable, friendly to proprietary and "our cloud, not yours".

This page was definitely unhelpful in trying to report a basic date when satisfaction was left, but very, very helpful in the debate "let's not use Jira anymore"