Scriptrunner rename organization in JSM

[Marcin Danisz]

Hi all, I'm wondering if there is a way to rename organization in a service desk project without removing and creating a new one, cos it would involve customer migration to the new organization, which looks like a hassle. 

I would be very grateful for some advice or a snippet ;) Thanks!

[Six]

Hi @Marcin Danisz ,

Have you found any solution for this? 

Six

[Marcin Danisz]

Unfortunately. 

I think that the only way is to use REST API:

https://docs.atlassian.com/jira-servicedesk/REST/4.13.9/

1. get customers from current organization
2. create new organization
3. add customers to new organization
4. delete the old organization

I didn't explore much of the other possibilities, because the project was put on hold for now.

[Six]

Hi,

Thank you for your answer, but it's not a good solution for us, because the member of the new Organization must see the old tickets, where the old Organization was added :(
(And we cant add always the new members to the old Organizations...)

Six

[Marcin Danisz]

Then we have to vote for JSDSERVER-4605 and hope that Atlassian will implement it in less than 10 years ;)