Send message to customers through automation

[Niklas Nilsson]

Hello. 

I have an automation that if a topic goes to status "solved" for 5 days the system will change the status from "solved" -> "Closed" And it will send out a messeage to the customer that the topic is closed. 

The automation works fine! 

But in this case we will have both intern and extern supportcases but i only want the message to be sent to the customers outside the company. 

How do i set up this automation? 

[Manon Soubies-Camy · Accepted solution]

Hi @Niklas Nilsson and welcome to Community!

If you create an internal organization for your own company, you can use the following condition:

Where "ACME Test organization" would actually be your own company.

Hope this helps,

- Manon

[Niklas Nilsson]

Hi Manon. 

Thanks alot. This was really helpful!