Service Desk Cloud - Related Issues in Escalation Project

[Shawn Masters]

We have a service desk that delivers escalations up to a Software project that houses Developer resources. I would like to make it so when my Tier 1/2 Techs are working in the service desk they can see related issues from that Tier 3 project. Any easy solutions? 

[Angélica Luz]

Hello Shawn,

Thank you for getting in touch with Atlassian Community!
There is a feature on Jira which you can link issues, so when an agent is checking a ticket, it will appear as a list for them to access.
Please, check the documentation for more details:
- Linking issues
In this case, agents will have to manually link issues, it will not be automatically linked.

Hope this helps!

Regards,
Angélica

[Shawn Masters]

This requires the Tech to go out and find the issues. While this is the end goal it does not provide a viable method of finding other issues that relate to the ticket being created.