Service Managment - Customer/ Organisation display limit

[Thomas Scott]

Hi!

Currently using Service Management Cloud. Part of the daily processes is to assing any new Customers To organizations.

Unfortunately it looks as tho the display is limited to 250 customer/organisations.

Any records grater that 250 are not displayed but still exist. Due to this we have had to limit our customers list to 249 so that any unassigned emails can be dispayed.

[Joseph Chung Yin · Accepted solution]

@Thomas Scott -

In JSD, there are no limitation on how many customers that you can have associated with an organization.  This is explained in Atlassian's documentation -

https://support.atlassian.com/jira-service-management-cloud/docs/add-a-customer-to-an-organization/.

You should be able to use the following instructions to view customers by organization -

https://support.atlassian.com/jira-service-management-cloud/docs/view-customers-by-organization/

Here is another user posting a similar question and Atlassian Team responded (that there are no limitations) -

https://community.atlassian.com/t5/Jira-Service-Management/How-many-organizations-or-customers-can-Jira-Service-Desk-have/qaq-p/1078743

The only thing I can think of if there were limitations, it is because you are using a trial version of JSD?  If not, I would recommend that you to submit a formal support request to Atlassian via your support contract.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Thomas Scott]

Hi @Joseph Chung Yin 

Thanks for the quick response

We have over 250 Customers and can lookup any of them without any issues. It is just the displaying of the list of customers/organizations withing the Project. The list is only limited to 250 viable rows but can have 1000's of Customers

If i add the 250th Organization then there is no ability do see the 251st record. Below is an example of if i add in a 250th Organisation

You can see that the email on my Question has dropped off.

We are currently using a Paid version of Service Desk

Regards

Thomas

[Joseph Chung Yin]

@Thomas Scott -

Hi Thomas:

I am not aware of any limitation on display in both Jira and JSM (JSD).  If you added the 251th organization to your project, then you should be able to see them. 

I believe you should file a formal support request to Atlassian.

I will be interested of finding out their responses.

Best, Joseph

[Thomas Scott]

@Joseph Chung YinThanks. Submitted a ticket and will keep you updated.

I tried adding a 251st and 252nd Organizations but it still only showed 250...

[Daniel Ebers]

There has been raised lately the very same question, to date without an answer:
https://community.atlassian.com/t5/Jira-Service-Management/Customer-list-only-showing-the-first-250-organizations/qaq-p/1565599

Therefore: happy if you could share the outcome of support request.

[Thomas Scott]

@Daniel Ebers @Joseph Chung Yin 

Hi Guys.

I have had a response for their support desk. It looks like a bug fix request was summited in the middle of 2020 and i have been informed that they cannot provide a timeline on its resolution

• Jira service desk organizations listing is limited to 5 pages

Regards

[Joseph Chung Yin]

@Thomas Scott - Thanks Scott.  Don't know if this a bug only for the CLOUD env or not.  In our envs we are on Data Center (On-prems).

Best, Joseph

[Daniel Ebers]

Thanks @Thomas Scott
I will update the linked thread for posterity, too.

Regards,
Daniel