Service desk custom field data per organization/customer

[exadannyd]

Hi,

Is there a way to define a custom field in service desk that it's value is based on the organization? That is, I have several organizations that I support in my service desk portal. I would like to create a 'Select List' field in which the value/s are different per organization

[Nigel Rochford]

You could use a light-touch CRM instead :) Feel free to check out Crumbs here: https://marketplace.atlassian.com/apps/1222515/crumbs-simple-crm-for-jira-and-jsm?tab=overview&hosting=cloud

[Parvaneh Zand]

Hi @exadannyd ,

Have you tried a cascading type field? You can add organization names as options, which have different children options.

[exadannyd]

Thanks for your reply, but it does not seems to answer my needs. Organizations is predefined field in Service Desk, and has it own values. I need to create a field that will present different values to each organization when they open a service request

[Parvaneh Zand]

I think it's not possible to have a field with, for example, "N" options, where those options are hiding away on different modes based on another field. Except using ScriptRunner for Jira plugin.

Another suggestion is: Add separate fields for each organization. By using Extension for Jira Service Desk plugin you'll be able to create a Dynamic Form. This means when you select the first option of organizations, the only visible field is the one with related values.

something like:

Organization-1

•  Field-A

Organization-2

• Field-B

...