ServiceDesk @mention alert a user in automation

[xuan wang]

Hello, 

We have set up a few automations in Service Desk. What does "Alert a user" do ? I thought we would receive an email but actually not. I can see the internal message in a ticket which means that it is triggered correctly. 

Thanks,

Xuan 

[Hua Soon SIM _Akeles_]

According to https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

• Alert user to prompt a specific user or users via an @mention

[Yves Martin]

And this feature requires users to be granted global permission "Browse Users".

[Stephanie Costa]

I don't see any answer on this - I have the same problem. Email notifications are only sent if option "Run as project default" is selected, not "Run as the user who triggered the rule".