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Setting up Automation rules for closing issues- can you set a resolution field type

Ann Marie Kjerland September 5, 2018

I've been using the automation rule to close issues waiting for customer info

but I'd like to set the resolution field with a specific values- any suggestions?

Thanks

update fields.png

 

1 answer

0 votes
Deleted user September 5, 2018
You can change the resolution with a post function in the same transition that you have automated
Ann Marie Kjerland September 6, 2018

Thanks for the tip!  But not sure how to add the post function within the automation if then rule? 

auto rule.png

Deleted user September 6, 2018

I was talking about workflow post function:

Administration > Issues > Workflow > Transition > Post functions > Add post function > Update Issue Field > Resolution > Your value

You need to be a Jira administrator to achieve this. If the resolution must be different than the resolution of the transition you are using in this moment, just make a new transition with a condition which don't allow users to view it (but must be accomplished by the automation rule or it won't work).

For example, condition only users in group jira-administrator, and make that the default user a jira admin.

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