Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Share all tickets to domain users

Valentin Cardozo
Valentin Cardozo
Contributor
March 28, 2023

I have a problem with the configuration of my JSM project.

I need all users accessing the JSM portal to be able to view all the tickets created.

Currently, only those who share them through the Shared button can see them.

Does anyone have a similar case? Any help is welcome.

Answer
Watch
Like Catalin Nichita likes this
407 views

1 answer

0 votes
Mohamed Benziane
Mohamed Benziane
Community Champion
March 29, 2023

Hi,

Take a look a the Daniel's answer in the link below

https://community.atlassian.com/t5/Jira-Service-Management/Access-to-view-all-tickets/qaq-p/1655612

View More Comments
Valentin Cardozo
Valentin Cardozo
Contributor
March 29, 2023

HI @Mohamed Benziane
While Daniel's answer is helpful, my problem is to be able to give all my Atlassian users access to JSM tickets without the need for them to receive notifications.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.