Show customer tickets raised by agent in the customer portal

[Coco _El mejor_]

When an agent raise a ticket and set a customer as reporter, the customer can´t see the ticket from the customer portal. I was looking forward to re-define the current Permission scheme. I know you can create a rule to set the customer as a watcher, but I´m trying to avoid it. 

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Agustin,

When the ticket is raised is the "Customer request type" filled in?

Susan

[Coco _El mejor_]

Oh, this fixed it! Thanks! didn´t know why, but it´s necessary set this field. Could you exlain why?