Simple automation doesn't seem to run

[Mark Argente]

I created an automation with 2 steps

1. When: Issue Created

2, Then: Add comment (will just add some random comment)

When I try to create a ticket from the portal, it doesn't seem to run. I thought it should. The comment is not added. Also the audit log will only show Config Change and it doesn't really say that the automation triggered 

[Jack Brickey]

hi @Mark Argente , welcome to the community.

Is it possible that your automation is written for a different project than the one where the issue is created? If you look at the audit log what do you see? Given the simplicity of your rule as described I would expect to see that it was not triggered it all but thought we should check.

[Trudy Claspill]

And, just to double check, is the rule enabled?

[Mark Argente]

hey guys, I'm not sure what happened but upon checking now it is working again. thank you for the replies