Single Select Custom Fields

[Mar Angelo L_ Tareno]

I have Single Select Custom Fields name ticket Type that have 5 options

I'm trying this scenario

Request Type 1 in ticket Type I only need to show the 2 options

Request Type 1 in ticket Type I only need to show the 4 options

Request Type 1 in ticket Type I only need to show the 3 options

how can I achieve this? is there if statement to do it? or the only option is to create different custom field per Request Type? 

[Vijay Dadi]

Hello @Mar Angelo L_ Tareno ,

Try cascading field, that might fullfill your requirement.

Vijay

[Walter Buggenhout]

Hi @Mar Angelo L_ Tareno,

Let me assume you have 3 different request types instead of 3 times Request Type 1?

A lot depends on how your request types are linked to issue types in your project. A request type - in itself - can't really help you here. But if your request types are connected to 3 different issue types (e.g. an incident, a service request and a change request), you can configure your custom field with 3 different custom field contexts, each one containing the correct set of options for each issue type defining that context. That would give you the described situation with a single custom field.

Hope this helps! 

[Manoj Gangwar]

Hi @Mar Angelo L_ Tareno 

You might need to create separate custom fields for each Request Type.

Edited: If you have the Scriptrunner plugin then you can use the behavior script in the workflow validator.

[Mar Angelo L_ Tareno]

does scriptrunner plugin is free?

[Manoj Gangwar]

nope