Smart value on Customer notification

[Mar Angelo L_ Tareno]

I need to edit the customer approver notification but the smart value does not work.

what is smart value for the custom field and other.

here's my template 

[Igor Medeiros - Modus Create]

Hi @Mar Angelo L_ Tareno 

Our app Notification Assistant for Jira can help you with this scenario.

It allows you to customize and manage notifications independently of Jira's bundled notifications.

It includes features like fully customizable templates, where you can add custom fields, images, approval actions, etc., the possibility to create custom notification rules, notifying on your own changes, and more.

Feel free to reach out if this is of your interest.

[Lisa Forstberg]

Hi @Mar Angelo L_ Tareno ,

Not possible yet!  Vote on https://jira.atlassian.com/browse/JSDCLOUD-4642

A workaround is to turn off the customer notifications and replace them with automation "Send email" in which you can use customfields but its not as nice looking...

br

Lisa

[Mar Angelo L_ Tareno]

does the button to approve and decline can be implemented to send email in automation?

[Anusha A]

Hi Mar Angelo, 

Thanks for raising this question on community. 

As Lisa rightly mentioned, a suggested workaround would be to use automations to create the approval template that you are seeking and the following resource might be beneficial in accomplishing this:

• JSM Approvals by Email (with a work around)

One of the drivers of using this approach is that you can include custom fields in email body along with HTML code to produce the Approve and Decline buttons.

I hope this clarifies, have a good day ahead. 

Regards,

Anusha A