Sub tasks do not show up with "Affected services" field

[Brijesh Pathak]

Team,

Subtask screen "IT Service Desk Task Screen" is not getting "Affected Services" filed.

I have try updateing the screen under "Configure screen" option and have aded "Affected services" filed their, but still it's not reflecting on the substasks.

Regards
Brijesh

[Daniel Ebers · Accepted solution]

Hi @Brijesh Pathak

one additional idea for diagnosis would be to open an existing issue (sub-task) in the project you are working on.

Then go to (...) on the right >> "Find your field"

It should look like this:

The screen appearing then should give a clue why the field is missing for you.

Please see an example from my instance above.

Cheers,
Daniel

[Brijesh Pathak]

Thanks Daniel.. this was added using the same steps earlier but after adding I was not checking under "more fileds" section.. that's where it was :-)

Regards

Brijesh

[Joseph Chung Yin]

@Brijesh Pathak -

Have you check the field configuration to ensure the field is exposed to Sub-task issue type?  You can access the field configuration via "Jira Administrations" > Issues > Custom fields.  I am assuming the field in question is a custom field.

Another area to check is that if a field is not populated, then it will not show-up in the Issue View screen.  This is a Jira default behavior.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Brijesh Pathak]

Hi Joseph,

Thanks for your reply,

I have verified that "Sub-Task" issue type is associated with "IT Service Desk Task Screen Scheme" screen and when I go to "field configuration" found that field "Affected services"  has sceen ""IT Service Desk Task Screen Scheme" associated.

[Joseph Chung Yin]

Just because the field is associated to the screen, the field itself still needs to be available for the issue type in field configuration setup.

Best, Joseph