Suddenly unable to close tickets via the mobile app

[Neil Green]

After working really well for a number of months we have now become unable to close / resolve issues on the mobile app (used by on-site engineers), we have done the usual restarts / re-installs but with no success. Any ideas?

[Neil Green · Accepted solution]

Subsequent update resolved the issue

[Dave Mathijs]

Hi @Neil Green , are there possibly any workflow functions (conditions, validators) or transition screens preventing users to do this?

[Neil Green]

Hello Dave,

I do not believe so. We have made no changes to the workflow functions at all.

The Group of Companies has 2 x instances running of the JIRA service desk and both have stopped working at the same time.

We can still update from the web application just not from the mobile app.

I have determined that this issue only exists with android phones and iphones still work correctly.