Trying to add subtasks to a service desk

[Lucas Linzmeier]

I have a service desk that should be using my default issue scheme.  My default issue scheme allows subtasks.  However when I click the create button in this service desk the option to create a subtask does not appear.

[Mathew Lederman]

@Lucas Linzmeier you can't create Sub-Tasks using the standard Create button. You can only create a sub-task from an existing Task/Story/etc.

[John Funk]

Hi Lucas,

Sub-tasks are not allowed on JSM portal forms. Nor can you create a Sub-task directly anywhere in Jira. You can convert an existing issue type to a Sub-task, or you can navigate to an existing parent to-be issue and then create a Sub-task under it. 

[Vignesh Jayagopal]

Hello @Lucas Linzmeier 

Subtasks can only be created as child issues under existing issues. They cannot be created using the "Create" button at the top.

[Lucas Linzmeier]

I understand that.  Sorry I wasn't specific enough.  I am trying to use the create button in a parent issue.  (See screenshot above).  The "Create Subtask" option isn't there.

[Kate Pawlak _Appsvio_]

Do you have any issue types on level -1 in this project? For example, standard Sub-tasks.

[John Funk]

It can't be done using the Create button. See my response above. 

[Lucas Linzmeier]

@John Funk You are correct it can't be done with the create button.  However in a different service desk I do have access to a separate create subtask button

[Lucas Linzmeier]

@Kate Pawlak _Appsvio_ I do believe there were some issues with level -1 in the project.  I'm not the Jira admin so I would have to reach out to them to check.  Could this cause issues?

[John Funk]

Can you share a full screen shot of that? 

And your original question only referred to the Create button. 

[Kate Pawlak _Appsvio_]

Hi @Lucas Linzmeier ,

Do you want to create subtasks as agent in Jira or as a customer on the customer portal?

[Marc - Devoteam]

Hi @Lucas Linzmeier 

Sub-taks can only be created under a parent issue.

So this also applies in JSM, you can create a sub-tasks under an Incident, Service Request etc...

[Marc - Devoteam]

Hi @Lucas Linzmeier 

On your JSM project, are you positive sub-task is on the issue type scheme used, can you show a screenshot?

[Lucas Linzmeier]

I won't be able to get a screenshot immediately as I'm not the admin for my account.  The service desk in question wasn't assigned its own issue type scheme so I assumed it was just using the default one (which included subtasks).

[John Funk]

With all due respect, why are you ignoring the responses that it cannot be done?

[Lucas Linzmeier]

I don't mean to ignore them I had thought you could create them with the create button in a parent issue along with the "Create Subtask" button, until you pointed out otherwise.  I do not see the "Create Subtask" button in any tickets in one of my service desks but I do see the "Create Subtask" button in tickets in a different service desk, so I still assume there must be a setting I can change to get it to appear.

[John Funk]

The Subtask issue type is probably missing from the Issue Type Scheme for the project where it does not show up.