Turn of Email ticket creation?

[Mar Angelo L_ Tareno]

How can I disable automatic ticket creation when a requester replies to an email notification? 

how can I avoid it to become a ticket or to prevent requestor to reply to email notification?without using automation rule.

[Trudy Claspill]

Hello @Mar Angelo L_ Tareno 

What type of project does this concern? Is the project Team Managed or Company Managed? Is it a Business, Software, or Service project?

Do you want the replies to become comments on the related issue?

[Mar Angelo L_ Tareno]

I want to delete this request type. how can I?

[Trudy Claspill]

Hello @Mar Angelo L_ Tareno 

Information about deleting request types can be found here:

https://support.atlassian.com/jira-service-management-cloud/docs/delete-request-types-from-your-service-project/

To delete the request type associated with the Email Channel you must first disable the Email Requests feature for the project.

https://support.atlassian.com/jira-service-management-cloud/docs/disable-all-email-request-to-the-email-channel/

Your original Question was about email handling. Do you still need help with that?

What type of project does this concern? Is the project Team Managed or Company Managed? Is it a Business, Software, or Service project? Get that information by clicking the ... button to the right of the project name in the panel on the left.