Two instance or one

[James Hu]

Hi experts,

I have a question about the instance. 

Our Jira/JSM Cloud system has the Australia brand referenced in the URL and logos but our US company has a different brand. To manage projects in Jira for our US clients we want to use the US branding that means a different URL and logo.

I know we can't have 2 URLs pointing to the same instance of Jira Cloud. Does that means we need to have 2 instances to fill our request? But that will cause our support team need o login two sites everyday as all support team are based on Australia.

Any sugguestion would be appreciated. Thanks.

Regards

James

[Hana Kučerová · Accepted solution]

Hi @James Hu ,

is it really neccessary to have the brand referenced in the site URL?

I would create more general cloud site for both countries (without the brand) and two different portals for your customers, each portal can be branded in JSM.

https://support.atlassian.com/jira-service-management-cloud/docs/brand-your-portal/

[James Hu]

Hi @Hana Kučerová  

Thanks for your reply and advise.

James

[Sophie Wright]

Hi @Hana Kučerová 

We currently have 1 instance of Jira on prem that has many projects, most are IT team projects, but a handful are used by non-IT teams.  We are working through how to set things up in Cloud and there is a proposal to separate out the projects of the non-IT team users and put them on their own instance. This will mean we have two instances - for the same organisation. Can this work? Can you claim the same domains in 2 instances? Other than the increased overheads of Admin/User Management what else should we think about? Is there an alternative solution allowing us to have two sets of users with very different needs, isolated from each other in a single instance? 

[Hana Kučerová]

@Sophie Wright 

Can this work?

Yes, but you can separate them using appropriate permissions in one site. IT team can see only their projects and non-IT theirs and nothing else. What if they want to work on something together in the future? If you have two sites, it will be complicated.

Can you claim the same domains in 2 instances?

No, you can't, but what can be done is to have one organization with two sites under it. But as you have mentioned, it will more difficult to take care of such organization.

[Sophie Wright]

Thanks @Hana Kučerová The main challenges we have on-premise is managing them with very different needs under company managed scheme. The Global config is very messy and complex and we're trying to avoid similar in Cloud. I'll have more of a look at the config capability of team managed projects (which I think is more limited than company manged schemes?) to see of this could be a good way forward.  

[Hana Kučerová]

@Sophie Wright You won’t be very happy about team-managed projects probably. The funkcionality is still limited and it is not possible to share configuration between them…

[Sophie Wright]

Noted. Thank you