Two level approval for free tier

[ivan borgiey]

We are planning to use Jira service Management as our Change Management tool in our company. We are still on the testing phase and would like to know if we can change the workflow to have a Two level approval while on a free tier licenses. We are a small company and we are aware that customer access level can be an approver as long as they are part of the approver group. We just want to know if changing the workflow is possible on a free tier.

Thanks and Regards,

Ivan

[Mikael Sandberg · Accepted solution]

Hi @ivan borgiey,

Welcome to Atlassian Community!

Yes, you can change the workflow to add multiple approval steps even if you are on the free plan. And you do not have to use Approval groups, you could use the Approvers field which is a user picker field that includes customers. 

[ivan borgiey]

Hi Mikael,

Thank you for clarification. I appreciate your response on this. I will search in the community if we encounter any issues setting up the approval steps. 

Thanks and Regards,

Ivan 

[Mark Higgins]

Hi @ivan borgiey 

Welcome to the community! 

Here is an example that may assist.

In this example there is a CAB status, that has an Approval attached to it, which is a Group, that contains people.

Hence, its like a Level 2 Approval step.

Hope that helps

Mark

[ivan borgiey]

Thank you Mark. We have created a workflow and we will edit the workflow to mirror the Level 2 approval step capabilities. Thank you for the clear response.