Unable access JIRA

[jayaprakasha Reddy B]

Hi Team,

One of my team members is not able to access the JIRA tool. Despite giving access many times, he is unable to access the page. Need help here. Please resolve the issue ASAP.

Thank you!

[Pallavi Shirodkar · Accepted solution]

Hi @jayaprakasha Reddy B 

Also kindly check whether the team member has been added to the organization.

[jayaprakasha Reddy B]

Thank you @Pallavi Shirodkar issue is resolved.

[Pallavi Shirodkar · Accepted solution]

Hi @jayaprakasha Reddy B 

Could you please let me know what is the exact issue you are facing? Kindly attach the screenshot if possible.

[jayaprakasha Reddy B]

[jayaprakasha Reddy B]

Please find the attached screenshot above for your reference @Pallavi Shirodkar 

[Rohit Utukuri]

Hi @jayaprakasha Reddy B ,

Try the following:

1. Log into admin.atlassian.com portal

2. Open the user's account listing from Products -> Users.

3. Verify if the "Has access on site" setting is enabled.

[jayaprakasha Reddy B]

Thank you @Rohit Utukuri . We onboarded the employee to JIRA. The issue is resolved.