Unable for portal only users to view knowledge based articles

[George Bliss]

What we want to do is give viewable access to our knowledge base in the portal for customers to see. However, even with the following option on (screenshot 1), the customer is still seeing this screen (screenshot 2).

We have the customers as users in our service desk for raising tickets etc.

Please, could you advise?

Thanks.

Screenshot 1

Screenshot 2

[Jack Brickey]

have you created a KB for the specific project? that is, did you link a Confluence space to the project? What do you see under Knowledge base if you click on it in the sidebar of project?

[George Bliss]

Hi Jack,

Thanks for replying!

Yes, we have linked it to one of our confluence pages already and once clicked on the KB, a list of articles appear.

Thanks,

George

[Jack Brickey]

have you tried different browser? Exactly where is the second screenshot coming from? I assume you are simply going to the Help center (portal) and typing text in the search box?

[George Bliss]

Yes, that is correct. I have tried 2 different browsers but I wouldn't of thought that made a difference. I have typed in the search bar the document I am looking for and as admin, I can see them when I search however for customers who we invited to the service desk, they cannot see. I suspect it is a permissions issue, but I am not sure how to change this.

[Jack Brickey]

seems like it. I suggest reviewing the articles here before reaching out to Atlassian Support.

[George Bliss]

Hi Jack,

Thanks for the help.

Regarding the access to service desk users, would this include us sending invitations through the service desk via email? Would they count as service desk users?