Unable to activate/ Deactivate user in jira.

[Mohammed Haneefa Farook]

Hi,

Currently I need to active/Deactivate user based on rest api. I am using User management rest api provided below,

API(Active):https://api.atlassian.com/users/{acc_no}/manage/lifecycle/enable

API(Deactive):https://api.atlassian.com/users/{acc_no}/manage/lifecycle/disable

when I execute the above query which accno I am getting 401 exception though I have provided name and token no in Authorization.

Is anything I need to provide other than this ??

[Sanjen Bariki]

Hi @Mohammed Haneefa Farook ,

Welcome to Atlassian community!

Could you please add the Basic Auth in the Post-Man while you are trying to fire the rest-API...?

401 Unauthorized issue So it will better user the Basic auth in the Post-Man and add the username and token in the password.

Regards,

Sanjen Bariki

[Mohammed Haneefa Farook]

Hi @Sanjen Bariki 

I have provided Username and password but then also I am getting that authorization exception.

Any thing else I need to change in it ??

[Sanjen Bariki]

Hi @Mohammed Haneefa Farook ,

As I have checked, I try from my end but I did not get any output. It might be not possible and I did figure out how to format the authentication header, which might be helpful: 

• Refer the link for the suspend users via REST-API 

You can check the below response, Which is related to your problem.

• Same problem in community  

Accepted the answer If it helps you😑

Regards,

Sanjen Bariki

[Mohammed Haneefa Farook]

Hi @Sanjen Bariki 

Currently I am using Jira cloud premium version. Is it possible to access the new user management experience API in my instance ??