Unable to mention user in comment

[Wilson Seow]

I have recently bumped into an issue where I couldn't mention other users in the comment in one of the projects I built through Jira Service Management although everyone has access to Jira software. In short, i can mention another user in Project 1, but not in Project 2. 

Any reason why this is happening? 

[Tobias Madsen]

Hi Wilson,

Have you tried checking the permissions and restrictions for the two projects? I would recommend checking the settings for the projects, to make sure they are identical.

I hope you get it resolved asap.

Best,
Tobias.

[Wilson Seow]

Hi @Tobias Madsen  yes i've found the settings and made the changes.

Thank you so much!

[Jason Shawn]

Curious what was the setting? We are having the same issue.