Unable to receive JIRA ticket

[Nachiyar M]

Hello Team, 

We have an email XYZ email registered to JIRA - https://XYZ.atlassian.net/
We usually receive a ticket generated in JIRA whenever we receive emails to our mailbox. 

But today we are facing issues. We receive emails in the mailbox of our Gmail account but the JIRA ticket is not generated. 

Awaiting your response as soon as possible. 

Thanks. 

[Nachiyar M · Accepted solution]

Hello @Liam

Thanks for the response. 

The issue got fixed, this was due to the email account validation issue. 

Regards.

[Liam Green]

Hi @Nachiyar M 

Glad it is sorted

[Liam Green]

Hi @Nachiyar M 

Are you getting any errors in your Jira log?

Thanks, 

Liam

[Nachiyar M]

Hello @Liam Green 

Could you please let me know from where we could get those logs?

Kindly guide me.

Thanks. 

[Liam Green]

Hi @Nachiyar M 

If you click Project settings > Email requests > View logs it will show your email logs.

Thanks,

Liam