Unknown request types appearing in JSM project

[Ayush Lawania]

We are using a JSM project to support our business and we have configured only email request for this project, however in our queue I can see request types which are not part of my project.

Can anyone help?

[Rebekka Heilmann _viadee_]

Hi @Ayush Lawania 

Can you make sure that in the project settings, you don't have any other Request Category configured? You're screenshot doesn't show that - did you screenshot the complete Request type table or are there entries below that?

[Ayush Lawania]

Hey @Rebekka Heilmann _viadee_ 

Thank you for your response.

These are the only configured request types.

Please see the attached screenshot.

[Rebekka Heilmann _viadee_]

Interesting... 

Are they maybe old Request types that have been deleted? Or do you see plenty issues with the unknown request types?

Stupid question... but you are in the FAST project settings? :-)

[Ayush Lawania]

@Rebekka Heilmann _viadee_  No, these are the recent tickets which we have received and yes I am on the correct project settings page.

[Rebekka Heilmann _viadee_]

Do you have any Service Projects configured on your site? I was thinking maybe it's issues that have been moved from one project to another... Wouldn't result in that behaviour though as you would have to change the Request Type on moving the issue.

Other idea: Someone configured the Request types and then deleted them again? You could check that in the Audit log.

Other than that - no idea unfortunately